{"id":9859,"date":"2024-08-15T16:15:45","date_gmt":"2024-08-15T14:15:45","guid":{"rendered":"https:\/\/bojtiekszer.hu\/online-store\/?page_id=9859"},"modified":"2024-10-25T15:37:16","modified_gmt":"2024-10-25T13:37:16","slug":"questions","status":"publish","type":"page","link":"https:\/\/bojtiekszer.hu\/online-store\/en\/questions\/","title":{"rendered":"Questions"},"content":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/2&#8243;]<div class=\"wpb_content_element \"><style type=\"text\/css\">#ut_accordion_69d0f6fc59004 .ut-accordion-module-item.open .ut-accordion-module-heading { color: rgba(155, 171, 187, 1) !important }#ut_accordion_69d0f6fc59004 .ut-accordion-module-heading:hover { color: rgba(155, 171, 187, 1) !important }#ut_accordion_69d0f6fc59004 .ut-accordion-module-heading:active { color: rgba(155, 171, 187, 1) !important }#ut_accordion_69d0f6fc59004 .ut-accordion-module-heading:focus { color: rgba(155, 171, 187, 1) !important }#ut_accordion_69d0f6fc59004 .ut-accordion-module-heading { font-size: 15px; }#ut_accordion_69d0f6fc59004 .ut-accordion-module-item { border-top-style:solid; }#ut_accordion_69d0f6fc59004 .ut-accordion-module-item:last-child { border-top-style:solid; border-bottom-style:solid; }<\/style><div id=\"ut_accordion_69d0f6fc59004\" data-accordion-group class=\"ut-accordion-module ut-accordion-module-single  ut-accordion-module-with-border\"><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"1\">WHAT SHOULD I DO IF THE SIZE OF THE PURCHASED JEWELRY IS NOT RIGHT?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><p>Jewelry purchased at the Bojti Jewelry Manufactory is adjusted to size free of charge. We can personally provide you with the exact measurement. Our colleagues do this even without fixing an appointment in advance, during opening hours in our showroom and in our store on Hold Street.<\/p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"2\">CAN I BUY THE JEWELRY MADE OF OTHER MATERIAL?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><p>It is possible to order the selected piece of jewelry of different material. Please contact our colleagues by phone or e-mail to discuss the details. In this case, the purchase is considered as an individual order, so please be aware that it is no longer covered by the 14-day right of withdrawal.<\/p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"3\">CAN I RETURN THE JEWELRY I HAVE PURCHASED?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><\/p>\n<p class=\"Szvegtrzs\">Yes, this is possible. You can return the jewelry in person or by post to the Bojti Jewelry Manufactory within 14 days of receiving it. In this case, you will be responsible for the postage. After that, the jewelry goes through a quality check in every case, and if there is no loss of quality on the object, we will return the purchase price to you within 30 days.<\/p>\n<p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"4\">YOU LIKE THE SELECTED JEWELRY, BUT YOU WISH TO HAVE IT IN A DIFFERENT SIZE OR WITH DIFFERENT TYPE OF STONE?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><\/p>\n<p class=\"Szvegtrzs\">We can make our engagement rings with several stone sizes and you can also choose other gemstones instead of diamonds. In this case, the purchase is considered to be an individual order, so please be aware that it is no longer covered by the 14-day right of withdrawal. In order to discuss the details, please contact us by email or phone, we will be happy to help you find the perfect piece of jewelry.<\/p>\n<p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"5\">HOW DO THE CHANGES AFFECT BUYING?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><p>The products displayed in the Bojti Jewelery Manufactory online store are jewelry in stock, so they can be purchased immediately. All changes (quantity, precious metal, stone size, type of stone, etc.) are considered to be an individual order, so please be aware that they are no longer covered by the 14-day right of withdrawal. We are happy to answer all your questions about jewelry and orders, please contact us by email or phone. We are waiting for your enquiry<\/p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"6\">WHAT GUARANTEE DO WE PROVIDE FOR OUR JEWELERY?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><p>Jewelry is an object made of precious metal, which must be protected from harsh physical effects, scratching, rubbing, grinding, as well as from various chemical substances, such as chemicals, medicine, cosmetics, perfume, etc. The above-mentioned preservation of jewelry means the intended use. If there is damage to the jewelry in compliance with these, i.e. a manufacturing defect, we will certainly repare it. Signs of natural wear and tear caused by everyday use will be repaired free of charge for 2 years from the date of purchase.<\/p>\n<p>After 2 years from the date of purchase, we can renew the jewelry purchased at our store for a fee.<\/p>\n<p>Any kind of servicing of the purchased jewelry should be carried out exclusively by the specialists of the Bojti Jewelry Manufactory, if the purchased jewelry is repaired at a different manufactory, the Bojti manufacturer&#8217;s warranty will be lost.<\/p>\n<p>Please contact us and our expert colleagues will help you arrange the repair and renovation work on the jewelry purchased in the Bojti Jewelry Manufactory online store.<\/p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"7\">WHAT HAPPENS IF MY ORDER IS INCOMPLETE WHEN IT ARRIVES?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><\/p>\n<p class=\"Szvegtrzs\">From the first step of the order to the last, we act with the utmost care. We send our jewelry to you in elegant and perfectly safe packaging, as it is possible. The elegant jewelry box containing the jewelry is placed in a special, serially numbered protective bag specially developed for this purpose. A video is made about the packaging process. If there is any complaint from the buyers side, it is always his responsibility to provide the proof of the problem. In case of any possible damage, theft or lost package during transport, we provide external insurance for additional protection.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"wpb_content_element \"><style type=\"text\/css\">#ut_accordion_69d0f6fc596ff .ut-accordion-module-item.open .ut-accordion-module-heading { color: rgba(155, 171, 187, 1) !important }#ut_accordion_69d0f6fc596ff .ut-accordion-module-heading:hover { color: rgba(155, 171, 187, 1) !important }#ut_accordion_69d0f6fc596ff .ut-accordion-module-heading:active { color: rgba(155, 171, 187, 1) !important }#ut_accordion_69d0f6fc596ff .ut-accordion-module-heading:focus { color: rgba(155, 171, 187, 1) !important }#ut_accordion_69d0f6fc596ff .ut-accordion-module-heading { font-size: 15px; }#ut_accordion_69d0f6fc596ff .ut-accordion-module-item { border-top-style:solid; }#ut_accordion_69d0f6fc596ff .ut-accordion-module-item:last-child { border-top-style:solid; border-bottom-style:solid; }<\/style><div id=\"ut_accordion_69d0f6fc596ff\" data-accordion-group class=\"ut-accordion-module ut-accordion-module-single  ut-accordion-module-with-border\"><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"1\">WHAT PAYMENT METHODS ARE AVAILABLE?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><p>You can pay by bank card through the Barion site that provides the security of the payment or the money can be transferred in advance.<\/p>\n<p>Regarding the currency, you can pay in euro and forint.<\/p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"2\">WHEN WILL I RECEIVE THE PACKAGE?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><p>A part of the products are available immediately but the other part is located in our external warehouse. We will send the product in 2-5 working days, but no later than 2 weeks. We try to manage it as soon as possible. After ordering, we will inform you about the expected delivery date by phone and\/or e-mail.<\/p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"3\">IS MY DATA PROTECTED?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><p>Yes, you are the most important for us. The webshop is protected with an SSL key, the payment methods are very secure, and we handle your data according to the rules of the GDPR. We wish you to be satisfied.<\/p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"4\">I CAN'T FIND THE CONFIRMATION EMAIL<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><p>Please check your email&#8217;s &#8216;spam&#8217; folder, it might have arrived there.<\/p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"5\">WHAT HAPPENS AFTER ORDERING?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><p>We will be thankful for your trust and purchase, we will issue the invoice and send it by e-mail after receiving the amount.<\/p>\n<p>We will inform you via email when the courier received the package from us.<\/p>\n<p>If you request a personal meeting, we will contact you via phone to set the date.<\/p>\n<p>We will hurry to provide your package as soon as possible.<\/p>\n<\/div><\/div><\/div><div data-accordion data-accordion data-single data-transition=\"400\" data-easing=\"ease\" class=\"ut-accordion-module-item \"><h3 data-control class=\"ut-accordion-module-heading\" data-counter=\"6\">HOW DO I GET THE INVOICE?<\/h3><div data-content class=\"ut-accordion-module-content\"><div class=\"ut-accordion-module-inner entry-content clearfix\"><p>After receiving the amount, the invoice will be sent to the e-mail address provided by you. If you can&#8217;t find it, please check your email&#8217;s &#8216;spam&#8217; folder, it might have arrived there.<\/p>\n<p>Please provide accurate information. Thank You!<\/p>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9859","page","type-page","status-publish","hentry"],"yoast_head":"<title>Questions - BOJTI \u00c9kszermanufakt\u00fara<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bojtiekszer.hu\/online-store\/en\/questions\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions - BOJTI \u00c9kszermanufakt\u00fara\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bojtiekszer.hu\/online-store\/en\/questions\/\" \/>\n<meta property=\"og:site_name\" content=\"BOJTI \u00c9kszermanufakt\u00fara\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-25T13:37:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Becs\u00fclt olvas\u00e1si id\u0151\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 perc\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bojtiekszer.hu\/online-store\/en\/questions\/\",\"url\":\"https:\/\/bojtiekszer.hu\/online-store\/en\/questions\/\",\"name\":\"Questions - 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